My online order never arrived, now what?

We're sorry to hear your order never arrived!

If you purchased Route package protection on your order, we ask you file a claim directly with that service. Click here to file a claim.

For FedEx shipped orders, we recommend reaching out to 1-800-GO-FEDEX with your tracking number. 

In the instance that you experience an issue with your order, please contact HELLO@MAGNOLIABAKERY.COM and let us know the steps you've taken to remedy. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.